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Keep your projects humming with the help of an expert support team

Sensei Client Care works with you to protect and promote the investment you’ve made in your people, processes and technology platform.

Ongoing support from a dedicated local team and Account Manager
Deep technical expertise in Sensei solutions, Altus & Microsoft platforms
7am to 7pm support AEST, business days
Outstanding client satisfaction with SLAs for service delivery & response

Project Manager – Life without Barriers
"The Client Care team at Sensei are responsive to our requests for assistance, rapidly fixing issues that arise so we can get on with what we do best. Our team love that they can call Sensei Client Care up and speak to Aussie-based experts, get helpful guides and materials and schedule in person innovation updates."

PMO Manager – BAI Communications
“We’ve seen extreme value from the Sensei Client Care team in the delivery of efficient and responsive support which has proven essential for the consistency of user experience.”

Sensei Client Care gives you…

Unlimited tickets and responsive support to make sure you get the most from your solution from the day you go-live.

Minor enhancements taken care of – need to tweak a report or capture a new metric? Draw on our expertise to gain efficient and accurate outcomes.

Monitoring and governance to make sure your system is optimised and you can track tickets and outcomes at the push of a button.

Microsoft Power Platform extension – we’ll protect your Sensei solution & any enhancements as you further leverage this low code platform.

Case study – How BAI Communications & Sensei Client Care drove a positive user experience.

After deploying its Project, Portfolio and Work Management solution, BAI Communications (BAI) sought further support for the newly introduced solution to maximise user experience, adoption, and maturity.

The Sensei Client Care team was engaged to work alongside BAI to achieve this outcome and today, the company enjoys widespread use of the solution. This provides BAI with a clear view across projects in Australia underway at any time and supports the delivery of its strategic vision for the Enterprise Project Management Office (EPMO) – to improve governance and maximise the value of all project investments.

Read case study

Smooth release management

Sensei’s preferred enterprise PPM platform, Altus, receives regular feature updates as part of our client’s ongoing subscription. Ideally, these updates should be tested in the client’s environment before going live, to ensure a smooth transition to the latest version of the tool.

Many clients turn to Sensei Client Care to manage these updates, ensuring they are always on the latest version and can take advantage of new features and capabilities straightaway.

Sensei Client Care’s release management service includes:

  • Testing and validating the new releases to ensure updates won’t impact your current configurations and environments.
  • Agreeing the schedule for regular releases with you.
  • Completing necessary documentation and adhering to your change management processes (including attending CAB meetings).
  • Working to minimise any disruptions to your environment from Microsoft updates.
Find out more

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